Frequently Asked Questions
What size pet is the NookPack suitable for?
NookPack carriers and beds are designed for cats and small to medium dogs. Our products comfortably accommodate pets up to 25 lbs. For specific sizing, please refer to each product”s size chart and recommendations on the product page.
How do I choose the right size for my pet?
Measure your pet from nose to base of tail while they are lying in their natural sleeping position. Add 3-5 inches for comfort and movement. Compare your measurement to our detailed size chart on each product page. If your pet falls between sizes, we recommend choosing the larger size for maximum comfort.
What materials are NookPack products made of?
NookPack products use premium materials: our outer fabrics are durable 600D Oxford cloth with water-resistant coating, padded with high-density memory foam for superior comfort, and lined with soft breathable mesh. All materials are non-toxic, pet-safe, and designed to withstand daily use. Metal hardware is rust-resistant zinc alloy.
Are NookPack products waterproof?
Our outer fabrics feature a water-resistant coating that repels light rain and spills, making them ideal for everyday outdoor use. The interior cushion covers are removable and fully machine-washable. However, we recommend avoiding prolonged exposure to heavy rain or submersion in water.
How do I clean and maintain my NookPack?
Most NookPack cushion covers are machine-washable in cold water on a gentle cycle. For the carrier body, spot clean with mild soap and warm water, then air dry completely. Do not bleach or machine dry. Regular cleaning extends product life and keeps your pet”s space fresh and hygienic.
What is your shipping policy?
We offer free standard shipping on orders over $50. Standard delivery takes 5-7 business days within the continental US, and 7-14 business days for international orders. Express shipping options are available at checkout. All orders are processed within 1-2 business days. See our Shipping Policy for details.
What is your return and refund policy?
We offer a 30-day hassle-free return policy. If you or your pet are not completely satisfied, you may return unused items in original packaging for a full refund. Simply contact our support team to initiate a return. Refunds are processed within 5-7 business days after we receive the returned item. See our Return and Refund Policy for full details.
Where can I buy NookPack products?
NookPack products are available exclusively through our online store at nookpack.com. We ship worldwide to over 50 countries. For wholesale inquiries or retail partnerships, please contact us through our Contact page.