30-Day Refund Promise

We want you to love your NookPack purchase. If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery and we’ll make it right.

How We Handle It

Because we ship from China, international returns usually cost more than the product itself — so we keep it simple and honest:

• Damaged, defective, or wrong item: Full refund or free replacement. You don’t need to send anything back.
• Changed your mind: If the item is unused and in original condition, we’ll refund the product cost (shipping not included). In some cases we may arrange for you to send it to a local address we provide.

Refund Process

Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take additional time to show the credit.

Non-Returnable Items

• Hygiene-related items that have been opened or used
• Items marked as final sale

Questions?

Email support@nookpack.com — a real person will get back to you within 24 hours.